Terms and Conditions

TERMS AND CONDITIONS

1. GENERAL INFORMATION

This service (the "service") is provided by Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark, VAT/CVR: 34364613, Tel: +45 6615 6133, email: . If you experience problems with your order or the general use of the Website, please contact our Customer Service:

  • Email:
  • Telephone: +45 6615 6133 (Monday to Thursday 8-16 and Friday 8-13)
  • Ordinary mail:

Olino A/S

Peder Skrams Vej 11A

5220 Odense SØ

Denmark

If you do not understand parts of the Terms and Conditions, we recommend that you contact our Customer Service before you start ordering goods and transfer payment using DIBS LinkPay.

2. IMPORTANT NOTICE

READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOU ORDER GOODS FROM OLINO A/S.

These terms and conditions (the "Terms and Conditions") apply when you order goods from Olino A/S and transfer payment using DIBS LinkPay. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a customer, any reference to "we", "us" or "our" means Olino A/S.

If you do not accept these Terms and Conditions, you cannot order goods from us and transfer payment using DIBS LinkPay.  

Ordering

You can place orders by sending an email to our customer service team.

You must be a registered business with a valid VAT number to purchase goods from us and possess a valid payment card that is accepted by us.

We can only process your order if the delivery address is a residential address or a business address. We do not deliver to PO boxes.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
  • There is an inadvertent error on the Website, such as a payment error or the like
  • We have reasons to believe that you are not a registered business

At what point in the ordering process are you bound by your order?

When you, in your email correspondence with our customer service, agree to order goods from us, you are bound by the contract of purchase. Please read more under "Right of withdrawal".

Please contact our Customer Service if you made a mistake while placing your order.

After the conclusion of the contract, the provisions on withdrawal apply, see below.

Language ​​of the Contract

This Contract may only be concluded in English.

Measures against fraud

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

3. MEANS OF PAYMENT

We accept the following means of payment:

  • Mastercard/Eurocard
  • Visa

CVV (Credit Card Verification Number)

When paying by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Payment procedure

Once your goods leave our warehouse to be delivered, your payment will be debited on the selected credit card.

4. PRICES AND DELIVERY

All prices for goods, delivery costs and other costs exclude value-added taxes.

Costs relating to delivery, freight or postage may vary and are added to each order prior to you accepting the order.

Currency

All orders are to be paid in EURO.   

Delivery Terms

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes.

Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.

The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a colleague, receptionist, etc.) may sign for the receipt with binding effect on you.

Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.

The cost of delivery may vary according to delivery country, weight of ordered goods, delivery time, etc.

Separate deliveries

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

5. NON-CONFORMING GOODS AND INCORRECT GOODS

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

In case of non-conforming goods or incorrect goods, you can choose between the following options:

  • Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,
  • Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent.

When contacting our Customer Service, you will be asked to provide your order details, possibly the goods/item number, and to describe what is wrong with the goods etc.

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.

6. OTHER MATTERS

Updating the website

We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

Force Majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms and conditions, if the delay or the non-compliance is due to events beyond our control. 

The completeness of the contract

These Terms and Conditions constitute the complete terms of the contract between us.

Invalidity

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

Assignment

We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

Privacy Policy

We treat your personal data confidentially. Olino A/S is committed to processing your information in accordance with Danish law.

Should we transfer your personal information to third parties to process orders or deliver ordered goods, we will obtain your consent prior to transferring your information and will inform you for which purposes the information is being transferred. You may, at any time, object to the transfer of your personal information.

Credit Card Information

When you transfer payment using DIBS LinkPay, your credit card information is processed by DIBS A/S, which is a secure payment gateway for Visa and MasterCard/Eurocard. All data is processed in accordance with EU legislation and industry standards.

Right to complain

In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.

Choice of law and jurisdiction

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark.

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